Community Communication During Crisis Management: Building a Capability


The health and public sectors have been at the frontline of the COVID-19 pandemic response, and feedback has pointed to community communication being one of the common difficulties experienced by these organisations.

Crisis communications expert, Dave Mason, recently supported a UK NHS organisation that needed to handle high-profile coronavirus stories in the media, changes to operations and reassuring communities. Part of this process was ensuring the organisation was capable of communicating quickly and successfully with a wide range of stakeholders, users, and the local community.

In this webinar, Dave, supported by Steve Hodgson, a business continuity consultant for Clearview, will explore the topic of community communication during a crisis and explain what needs to be in place to ensure that your response can be both rapid and successful.

Areas covered will include:

  • Building your crisis communications capability;
  • Preparing your messaging team;
  • Ensuring that your plans are always available;
  • Practicalities of handling community communication.

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